FAQs

Frequently Asked Questions

Why are you closing?
At 72, I have earned my rest. My workshop has been my world for over 40 years — it is where I raised my daughters, found my purpose, and built my life. I leave it with nothing but gratitude. These last bags are my goodbye gift to every woman who ever believed in my work.

Will you make more bags after this collection?
No. When this collection is gone, my workshop closes for good. I made that promise to myself — and I always keep my promises.

Are these bags really handmade?
Every single one. I have never used a factory. I never will. Each bag was cut, stitched, and finished by my own hands.

What material are the bags made from?
All bags are made from premium caramel leather, carefully selected for softness, durability, and beauty. Each piece is built to last for years.

Do you offer free shipping?
Yes. I offer free shipping on all orders across Europe. No minimum purchase required.

How long does delivery take?
Delivery times vary by country, typically between 5 and 13 business days. You will receive a tracking number as soon as your order ships.

What is your return policy?
You may return your bag within 14 days of receiving it, unused and in its original condition. Please contact me by email first and I will guide you through the process.

How do I care for my leather bag?
Keep it away from direct sunlight and moisture. Clean gently with a soft dry cloth. Condition the leather every few months to keep it beautiful. Full care instructions are available on my Care Guide page.

How can I contact you?
Email: support@dorisbags.com
Available Monday to Friday, 9:00 AM to 5:00 PM.
I do my best to reply within 48 hours.